Please get in touch!
Whilst we take care over every order, sometimes don’t go quite to plan – but don’t worry! Please send us a message using the Contact Us form on our website, quoting your order number.
Overview
Our remediation policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a replacement item.
Whilst we do not offer refunds, if there is something wrong with your order, please get in touch using the Contact Us form on the website quoting your order reference.
Providing the claim is valild, we will offer a voucher for 100% of the purchase price for you to use on any product in our store (subject to review and approval). In order to be eligible for this voucher the item must be unused and in the same condition you received it. We require photographic evidence to support any claim.
Several types of goods are exempt from the remediation process including:
- Gift cards
- Downloadable products
Please do not attempt to return your purchase to the address label on the packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be exempt from the remediation voucher offer.
Any item that is returned more than 30 days after delivery is exempt from the remediation voucher offer .
Remediation
Once photographic evidence of your claim has been received and inspected, we will send you an email to notify you of our decision to approve or reject the remediation voucher offer.
If you are approved, a unique voucher code will be emailed to you entitling you to a 100% discount up to the value for the damaged item. No cash alternative is available.
This voucher can be used for any item in our store and has no expiry date. If the voucher amount does not cover the total cost of the re-order, the required additional amount will be shown at checkout. Please make payment through your preferred method.
If the order amount is below the value of the voucher, the remaining voucher code balance will be lost.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use the Contact Us form on our website.
Need help?
Please use the Contact Us form on our website for questions related to order remediation.